1. Identification of the parties

These General Terms and Conditions (the "Terms") govern the contractual relationship between:

• LIGHTWORK, S.L. (Tax ID B13747126), with registered office at Calle Muntaner, 6,  08011 Barcelona, Spain, email hello@lightwork.tv, phone +34   ("LIGHTWORK" or the "Lessor"), and

• The individual or legal entity that books rental equipment through www.lightwork.tv or through any other channel made available by LIGHTWORK (the "Customer" or "Lessee").

Booking any of our services implies full acceptance of these Terms.
 

2. Purpose

LIGHTWORK is engaged in the professional rental of camera, lighting, grip, digitech, power and video equipment for audiovisual and photographic productions, based in Barcelona. These Terms govern the rental of the equipment listed on the Website, not its sale, unless expressly stated otherwise for a specific item.
 

3. Booking and contracting process

3.1. The Customer selects the equipment and rental dates (pick-up and return) through the Website or by direct request (email, phone, contact form).

3.2. A booking is considered confirmed once LIGHTWORK validates it and, where applicable, payment (in full or in part, as indicated during the booking process) is received via the payment gateway available on the Website.

3.3. LIGHTWORK reserves the right to request identification documents (ID card, passport, or similar) and/or billing details to formalise the booking, particularly for high-value equipment.

3.4. Availability of equipment is subject to confirmation; if an item is unavailable after payment has been made, LIGHTWORK will refund the amount paid or offer an equivalent alternative.
 

4. Prices and payment

4.1. Prices published on the Website are shown in euros (€) and, unless stated otherwise, include applicable VAT, corresponding to a rate for the indicated rental period (day, weekend, week, as applicable).

4.2. Payment is made through the methods enabled on the Website (online card payment or another method specified during checkout).

4.3. Deposit/security deposit: LIGHTWORK may require a deposit, held or charged via card, as security against damage, loss or late return of the equipment. The amount and specific conditions of the deposit will be communicated to the Customer before the booking is finalised. The deposit will be refunded after the returned equipment has been checked and found to be in proper condition, within a reasonable period.

4.4. In the event of non-payment, LIGHTWORK may cancel the booking without prejudice to any legal action it may be entitled to take.
 

5. Pick-up and return of equipment

5.1. Equipment will be collected and returned at the location and time agreed with LIGHTWORK (at our premises in Barcelona or via any delivery arrangement agreed, which may involve an additional cost).

5.2. The Customer must inspect the equipment at the time of pick-up and report any issue or damage before taking it away. Equipment will be deemed to have been handed over in full working order unless stated otherwise in writing.

5.3. Equipment must be returned on the agreed date and time, in the same condition in which it was handed over, save for wear and tear resulting from normal, careful use.

5.4. Late returns: any unreported and unauthorised delay will result in additional rental days being charged at the applicable rate, without prejudice to any other action LIGHTWORK may be entitled to take.
 

6. Use of equipment and Customer liability

6.1. The Customer agrees to use the equipment solely for its intended purpose, with due care and in accordance with the operating instructions, and is responsible for its safekeeping throughout the rental period.

6.2. The Customer will be financially liable for:

• Damage, breakdowns or defects caused to the equipment through improper, negligent use or use contrary to the instructions.

• Loss, theft or misappropriation of the equipment during the rental period.

• Accessories, components or parts not returned.

6.3. In the event of damage, loss or theft, LIGHTWORK may charge the Customer the cost of repair or, if this is not possible, the replacement value of the equipment as new, as well as any loss of earnings resulting from being unable to rent out the equipment while it is repaired or replaced, subject to supporting documentation.

6.4. Customers are encouraged to arrange insurance covering the rented equipment during the period of use. LIGHTWORK may, where applicable, offer additional coverage options (damage insurance), which must be contracted expressly and separately.

6.5. Sub-renting, transferring or lending the equipment to third parties without LIGHTWORK's express written authorisation is prohibited.
 

7. Cancellations and changes

7.1. The Customer may cancel or amend a confirmed booking by contacting LIGHTWORK as far in advance as possible.

7.2. The cancellation terms (full refund, partial refund or forfeiture of the amount paid) will depend on how far in advance the cancellation is notified relative to the rental start date:

• Cancellation more than [X] days in advance: full refund.

• Cancellation less than [X] days in advance: [a percentage will be withheld / non-refundable], unless due to duly evidenced force majeure.

(These timeframes and percentages need to be confirmed based on LIGHTWORK's actual commercial policy before publishing this document.)

7.3. LIGHTWORK may cancel or amend a booking for justified reasons (equipment breakdown, force majeure), notifying the Customer as soon as possible and offering an equivalent alternative or a full refund of the amount paid.
 

8. Right of withdrawal

Pursuant to Article 103 of the Spanish Consolidated Text of the General Law for the Defence of Consumers and Users, the right of withdrawal does not apply to service contracts related to the provision of services for a specific date or period of execution (Art. 103.l TRLGDCU), given that audiovisual equipment rentals are booked for specific, defined dates.
 

9. Limitation of liability

9.1. LIGHTWORK guarantees that equipment is handed over in optimal working condition, but is not liable for damage, loss or harm arising from:

• Improper use of the equipment by the Customer or third parties under the Customer's responsibility.

• Force majeure circumstances.

• Audiovisual content produced by the Customer using the rented equipment.

9.2. Under no circumstances will LIGHTWORK be liable for loss of profit, loss of business or indirect damages suffered by the Customer arising from an equipment fault or incident, except in cases of gross negligence attributable to LIGHTWORK.
 

10. Ownership of the equipment

All rented equipment is owned by LIGHTWORK (or by third parties who have assigned it to LIGHTWORK for rental purposes) and is provided solely for temporary use; under no circumstances does the Customer acquire any ownership rights over it.
 

11. Data protection

Personal data provided by the Customer for the purpose of managing the booking and rental contract will be processed in accordance with our Privacy Policy.
 

12. Changes to these Terms

LIGHTWORK may amend these Terms at any time. Bookings already confirmed will be governed by the Terms in force at the time of booking.
 

13. Governing law and jurisdiction

These Terms are governed by Spanish law. For the resolution of any dispute, the parties submit to the Courts and Tribunals of Barcelona, unless consumer protection regulations mandatorily establish a different forum where the Customer is a consumer.

If the Customer is a consumer residing in the European Union, they may also access the EU Online Dispute Resolution platform: https://ec.europa.eu/consumers/odr/

Last updated: [DATE]